Discover a Career with Circle of Care St Louis

Circle of Care St. Louis is seeking a highly organized, dependable, and proactive Client & Caregiver Manager to oversee daily home care operations. This role is responsible for caregiver recruitment, scheduling, time tracking, and maintaining strong relationships with both clients and caregivers.

This is a hands-on position that requires strong communication, problem-solving skills, and the ability to manage multiple priorities in a fast-paced environment.

Position Summary
The Client & Caregiver Manager ensures that all clients receive consistent, high-quality care by maintaining proper staffing, supporting caregivers, and addressing client needs. This role plays a critical part in maintaining service reliability, caregiver accountability, and client satisfaction.

Key Responsibilities

Caregiver Recruitment & Onboarding

• Recruit, screen, and interview qualified caregivers
• Maintain an active pipeline of candidates
• Conduct onboarding and ensure all hiring requirements are met

Scheduling & Staffing

• Create and manage caregiver schedules for all client cases
• Fill open shifts and respond to call-offs promptly
• Ensure consistent coverage with minimal disruptions
• Match caregivers appropriately based on client needs

Time Tracking & Compliance

• Track and verify caregiver hours weekly
• Ensure accurate documentation for Medicaid services
• Monitor service hours to ensure compliance with care plans

Caregiver Management

• Maintain regular communication with caregivers
• Address attendance, performance, and reliability issues
• Reinforce expectations around scheduling and accountability
• Support caregiver retention and engagement

Client Management

• Serve as primary point of contact for clients and families
• Conduct regular check-ins to ensure satisfaction
• Address and resolve service concerns in a timely manner
• Ensure care plans are being followed correctly

Requirements

• Experience in home care, healthcare, or staffing coordination preferred
• Strong scheduling, organizational, and multitasking skills
• Ability to manage and resolve issues quickly and professionally
• Strong communication and leadership skills
• Reliable transportation

Attendance & Performance Expectations

• Must be highly reliable and responsive
• Ability to manage scheduling needs, including urgent or after-hours situations when necessary
• Strong accountability in managing caregiver attendance and coverage

Why Work With Circle of Care St. Louis
Circle of Care St. Louis is committed to delivering high-quality home care services to individuals in our community. We value professionalism, reliability, and a strong commitment to service. This role offers the opportunity to grow into a leadership position as the organization expands.

This role is best suited for individuals who are highly organized, solution-oriented, and comfortable managing both people and operations.